Return and Refund Policy for Vilva Business

Overview

At Vilva Business, we strive to deliver high-quality IT services, including software development, e-commerce solutions, and SaaS platforms. We are committed to customer satisfaction and aim to address any issues that may arise with our services. This Return and Refund Policy outlines the conditions under which refunds or returns may be provided.

Services Covered

This policy applies to all services provided by Vilva Business, including:

Custom Software Development

E-commerce Solutions

SaaS Subscriptions and Licenses

Other IT Services as agreed upon in the service contract

Eligibility for Refunds

Refunds may be granted under the following conditions:

Service Non-Delivery: If we fail to deliver the agreed service within the specified timeframe without valid reason, a full or partial refund may be issued.

Service Deficiencies: If a service provided does not meet the agreed specifications or standards, you must notify us within 14 days of delivery. We will work to correct the issues, and if we are unable to do so, a refund may be considered.

Cancellation by Client: For ongoing services or subscriptions, clients may cancel with prior notice as per the terms of the service agreement. Refund eligibility will be determined based on the terms outlined in the agreement.

Technical Failures: In the case of significant technical failures caused by our services, refunds may be considered on a case-by-case basis.

Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

Change of Mind: Refunds are not provided if you change your mind after services have commenced.

Client Delays: Delays caused by the client, including lack of communication, delays in providing necessary information or approvals, or failure to comply with agreed terms.

Completed Services: Once a service or project has been completed and delivered as per the agreement, no refunds will be issued.

Third-Party Costs: Costs incurred from third-party services or products (e.g., hosting, domain registrations) are non-refundable.

Requesting a Refund

To request a refund, please contact our support team with the following details:

Your Name and Contact Information

Service or Project Details

Reason for the Refund Request

Any Supporting Documentation or Evidence

Email your refund requests to [email protected] or contact us at Phone: +91 91765 69459.

Processing of Refunds

Once your refund request is received, we will review and assess it based on the terms outlined above. You will be notified of the outcome within 14 business days. Approved refunds will be processed within 30 days to the original payment method unless otherwise agreed.

Changes to This Policy

Vilva Business reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any changes to this policy constitutes acceptance of the new terms.

Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

Vilva Business

Email:[email protected]

Phone:+91 91765 69459